Terms of Service

Version: July 29, 2026

1. Acceptance of Terms

By creating an account, checking the agreement box, or using Tracergram ("the Service"), you enter into a binding agreement with Tracergram and agree to these Terms of Service, including the Data Processing Terms below. If you create an account for an organisation, you confirm that you have authority to bind that organisation. If you do not agree, do not create an account or use the Service.

2. Description of Service

Tracergram is a SaaS platform for Telegram lead management, automated follow-ups, AI-assisted conversations, conversion tracking, and connected email workflows. Features may include:

• CRM pipelines and Telegram bot or user-account integrations
• AI-generated replies, categorisation, translation, and follow-ups
• Email matching and data-extraction workflows configured by you
• Website tracking, reporting, and Meta Conversions API integrations

3. Account Registration

You must register for an account to use the Service. You agree to:

• Provide accurate and complete information
• Keep your password secure and confidential
• Be responsible for all activity under your account
• Notify us immediately of any unauthorized access

4. Free Trial & Billing

Eligible new accounts receive a 14-day free trial with a limited number of AI credits. After the trial period:

• A paid subscription is required to continue using the Service
• Payments are processed securely through Stripe
• Subscriptions renew automatically unless cancelled
• You may cancel your subscription at any time from your account settings
• Monthly AI credits reset and do not roll over; separately purchased extra credits do not expire while the Service remains available
• Refunds are handled on a case-by-case basis

5. AI Features and Customer Responsibility

When you enable AI features, relevant instructions, lead details, Telegram or email conversation content, and other context selected by you may be sent to our AI service provider to generate an output. AI output is probabilistic and may be inaccurate, incomplete, inappropriate, outdated, or inconsistent.

• You are responsible for configuring, testing, monitoring, and appropriately supervising your AI agents and automated messages
• You remain responsible for messages sent through your connected accounts and for business, legal, financial, trading, or other decisions based on AI output
• You must tell people when they are interacting with AI where required by law and provide a practical way to reach a human when appropriate
• You must not submit passwords, payment-card data, government identifiers, health data, or other sensitive or special-category data unless you have a valid legal basis and have agreed appropriate safeguards with us
• You must not use the Service for solely automated decisions that produce legal or similarly significant effects unless your use fully complies with applicable law

Tracergram does not provide legal, financial, investment, medical, or other professional advice and does not guarantee any result, conversion, sale, or factual accuracy.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Collect, upload, track, or process personal data without a valid legal basis and required notices
• Violate Meta's, Telegram's, or any third party's terms of service
• Attempt to reverse engineer, decompile, or hack the Service
• Use the Service to send spam or unsolicited messages
• Share your account credentials with third parties
• Overload, disrupt, or interfere with the Service's infrastructure

7. Customer Data & Privacy

Your use of the Service is also governed by our Privacy Policy. As between you and Tracergram, you control the purposes for which you collect and use your leads' and contacts' personal data ("Customer Data"). You are responsible for:

• Complying with applicable privacy, direct-marketing, communications, and data-protection laws
• Having a valid legal basis for Customer Data and providing all required notices to your leads and contacts
• Handling data-subject requests and configuring retention appropriate to your use
• Ensuring you are authorised to connect each Telegram, email, Meta, or other third-party account
• Ensuring your use of Meta and Telegram APIs complies with their respective policies

Nothing in these Terms removes Tracergram's responsibility for obligations that applicable law places directly on Tracergram.

8. Data Processing Terms

This section is the data processing agreement between you (the "Customer" and controller) and Tracergram (the "Processor") where Tracergram processes Customer Data on your behalf.

Instructions and purpose. Tracergram will process Customer Data only to provide, secure, support, and maintain the Service in accordance with your documented configuration and these Terms, unless applicable law requires otherwise. Processing may include collecting, recording, organising, storing, retrieving, analysing, transmitting, matching, deleting, and using AI to generate or classify content.

Duration, people, and data. Processing lasts while you use the Service and for the deletion period stated in the Privacy Policy. Data subjects may include your leads, prospects, customers, website visitors, and authorised personnel. Data may include names, contact details, Telegram identifiers, usernames, message and email content, attachments, interaction history, conversion data, technical identifiers, and fields configured by you. Sensitive data is not intended for routine processing.

Processor duties. Tracergram will:

• Ensure personnel authorised to process Customer Data are subject to confidentiality obligations
• Maintain appropriate technical and organisational security measures proportionate to the risk
• Assist you, taking into account the nature of processing, with data-subject requests, security obligations, breach assessments, and legally required impact assessments
• Notify you without undue delay after becoming aware of a personal-data breach affecting Customer Data
• On termination, delete or return Customer Data as described in the Privacy Policy, unless law requires retention
• Provide information reasonably necessary to demonstrate compliance and permit a reasonable audit, normally no more than once per year, subject to confidentiality, security, and cost safeguards

Subprocessors. You give general authorisation for Tracergram to use subprocessors needed to provide hosting, AI processing, communications, support, and related infrastructure. Current categories and relevant providers are identified in the Privacy Policy. We will impose data-protection obligations appropriate to their services and remain responsible for our processor obligations. We will provide reasonable notice of a material new subprocessor where required, allowing you to object on reasonable data-protection grounds.

International transfers. Where Customer Data is transferred outside the EEA, Tracergram will use a lawful transfer mechanism where required, such as an adequacy decision or approved standard contractual clauses.

Customer instructions. If an instruction would infringe applicable data-protection law, Tracergram may suspend the affected processing and will inform you unless prohibited by law. You are responsible for the lawfulness and accuracy of your instructions and Customer Data.

9. Intellectual Property

The Service, including its design, code, logos, and documentation, is owned by Tracergram and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service.

10. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may:

• Perform scheduled maintenance with reasonable notice
• Experience unplanned downtime due to technical issues
• Modify or discontinue features with reasonable notice

11. Limitation of Liability

To the maximum extent permitted by law, Tracergram shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

These limitations do not exclude liability that cannot legally be excluded or limited, including liability arising from fraud, wilful misconduct, or mandatory data-protection obligations.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind to the maximum extent permitted by law. We do not guarantee uninterrupted availability or that tracking, matching, extracted data, translations, or AI output will be complete or accurate. Results depend on third-party platforms, customer configuration, model behaviour, and user behaviour.

13. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time. Upon termination:

• Your access to the Service will cease immediately
• Your data will be deleted within 30 days
• No refund will be issued for the current billing period

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or a notice on our website at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved in the competent courts of the Netherlands.

16. Contact

For questions about these Terms, contact:

Tracergram, attn. Calvin Janson
Schenkeldijk 2, 3221 LG Hellevoetsluis, The Netherlands
Dutch Chamber of Commerce (KvK): 80078346
Email: support@tracergram.com